Terms and conditions

We have made ordering easier by describing the purchasing process in 7 simple steps below.

1) Click on the desired items one by one, select the size, and add them to your shopping cart.

2) Go to your cart and check that the items you have selected are correct in terms of color, size, and quantity.

3) When you have finished shopping, click on "PROCEED TO CHECKOUT".

4) Enter all your details under "SHIPPING ADDRESS". Please note that all fields marked with an * are mandatory, as we will otherwise be unable to deliver your order. Remember to tick "Sign up for our newsletter" if you want to be kept up to date with our promotions and offers.

5) Under "DELIVERY," select how and where you want your items delivered.

6) Under "PAYMENT METHOD," select how you want to pay. 

7) You have now reached "ORDER OVERVIEW," which is the last step before your items are on their way to you. We recommend that you review your order one last time. Also, remember to check the box "I accept the applicable terms and conditions." If you have a discount code, this is also the step where you enter the code. To do this, first check the box "Add discount code." Then enter the discount code in the "Enter discount code" field and finish by clicking "Activate." Please note that you cannot combine two discount codes in the same purchase. If you have a gift card, you can also redeem it here. To activate it simply click the "Gift Cards"-check box under the "ORDER SUMMARY". Then enter the gift card code and finish by clicking on "ACTIVATE." You can see the balance on your gift card by clicking on "Check gift card balance."

Please note that you must use two-factor authentication when shopping online with your payment card.

You have now ordered your package and can look forward to receiving your items shortly. An order confirmation will automatically be sent to your registered email address. 

You are responsible for the information you provide when placing your order, as we do not validate or check this information. 

When you click “Buy”/“Confirm order”, you place a binding order for the items in your shopping cart. You will then receive an order confirmation by email.

Sports Group Denmark A/S is only bound by your order once you have received an order confirmation from us. Until then, we reserve the right to reject your order in case of printing errors, technical issues, out-of-stock items, or similar circumstances.

To shop on our webshop, you must be at least 18 years old or have parental/guardian consent.

Prices

All prices in our online brand shops are current prices stated in Euro (EUR) including VAT. We do not offer price matching.

Changing and canceling orders

As all orders are processed quickly and via automated processes, it is unfortunately not possible to cancel or change orders once they have been placed. 

If you regret your purchase, please simply return the package using the enclosed prepaid return label. Never send your package without a return label, as this will significantly delay the return process. A new return label can be ordered at [email protected].

As a consumer, you can cancel your purchase within 14 days without giving any reason.

The cancellation period expires 14 days from the day on which you or someone who receives the item on your behalf (not the delivery person) takes physical possession of the item. 

If you have ordered several of our items in the same order, but we have not been able to deliver your items to you at the same time (in the same order), the withdrawal period for the items expires 14 days after the day you receive the last item (in physical possession). In cases where more than one item has been ordered in the same order, but the items are delivered individually, the cancellation period expires 14 days after the day on which you or a third party designated by you (not the carrier) takes physical possession of the last item.

If you have ordered an item that consists of several batches or parts, the cancellation period expires 14 days after the day you receive the last batch or part of the item (in physical possession).

If you wish to exercise your right of withdrawal, you must notify us that you wish to exercise your right of withdrawal in an unambiguous statement (in a clear and unambiguous manner) – e.g. by email or letter.

You have complied with the withdrawal period if you send us the notification that you wish to exercise your right of withdrawal before the withdrawal period expires.

What happens when you exercise your right of withdrawal?

If you have exercised your right of withdrawal, we will refund your payment, including any delivery costs, without undue delay and no later than 14 days from the date on which we received your notification of your exercise of the right of withdrawal. 

However, if you have chosen a delivery method other than our standard delivery, we will only refund the part of the delivery costs that corresponds to our standard delivery. 

We will refund your payment using the same means of payment that you used for your purchase, unless you have expressly agreed to a different form of refund (e.g., a credit note).

You will not be charged any fees in connection with the refund. 

You must return the item to us without undue delay and no later than 14 days from the date on which you notified us that you wish to exercise your right of withdrawal. You have complied with the withdrawal period if you return the item before the 14 days have expired.

You must pay your own expenses in connection with returning the item (including shipping). 

We may withhold your refund until we have received the item or you have provided documentation of your return of the item, whichever is earlier.

You can read more about how to return the item in the section "Right of return and refund."

Custom-made items - the right of withdrawal does not apply

The right of withdrawal does not apply to goods that are custom-made or have a distinct personal touch (e.g., goods with engravings, embroidery, and the like).

Standard withdrawalform

– To [company navn] (VAT number [*]) [company address] [company e-mail]

– I/we ___________ hereby give notice that I/we ___________wish(es) to exercise the right of withdrawal in relation to my/our___________ purchase contract for the following products___________

– Ordered on___________/received on __________

– Consumer's name ___________

– Consumer's address ___________

– Consumer's signature ___________ (only if the content of the form is communicated on paper)

– Date ___________

When you shop online at www.sports-shop.com, your payment is made in a secure environment. No one can read your credit card information or other payment details, as all this data is encrypted in accordance with legal requirements.

You can verify that this is a secure place to shop in the following ways:

1) There is a padlock icon in the address bar at the top of your browser, indicating that the connection is secure and that all your information is private.

2) We use encrypted HTTPS protocol, which is also indicated in the address bar. This type of encryption is the same type of encryption that you find on your online bank, etc.

Payment cards

At www.sports-shop, you can pay with all major credit cards (VISA, MasterCard, and debit cards). 

We always reserve the amount as soon as you place your order, but the amount will only be debited once your order has been processed, and we can never debit an amount greater than what you have approved in connection with the payment.

Apple Pay and Google Pay

Both Apple Pay and Google Pay are easy and simple ways to pay with your mobile phone. Payment is quick, and you pay by simply unlocking your phone and approving the transaction by either entering your chosen code, using your fingerprint, or facial recognition when you pay.

Discount code or voucher

You can choose to pay for your order in full or in part with a gift card or discount code. When you use a gift card, the amount will be deducted in full or in part as a total discount on your entire shopping cart. If you use a discount code, the discount will be distributed across all items in your shopping cart, except for shipping costs.

For example: 

A 10% discount code: You will receive a 10% discount on each item in your shopping cart.

Please note that there may be different conditions for obtaining the discount. For example, the discount may only apply to selected brands or categories, or may not apply to items that are already discounted. 

All items purchased online at www.sports-shop.com are covered by the Sale of Goods Act, which means you have a two-year right of complaint. This means that you have the right to complain to us about defects and deficiencies in the item for two years. 

Please note that you will lose your right to complain if you remain passive. This means that you must complain immediately after you have discovered the defect or deficiency. If you complain within two months of discovering the defect/deficiency, it will generally always be considered timely.

You can complain about an item by sending an email to our customer service at [email protected].

If your complaint needs to be returned, please follow the return steps mentioned above under "Right of return and refund."

Defective and incorrect items

If your item is defective or if we have delivered the wrong item to you, please contact our customer service as soon as possible. You can find our contact information here. 

If your item is defective or if you have received the wrong item, you have the option to choose between:

a) returning the item and receiving a refund

b) returning the item and receiving a new, equivalent item (replacement)

c) keeping the item and receiving a proportional discount

d) keep the item and have the defect repaired

The defect or fault must have been present at the time of purchase. This does not necessarily mean that you must have seen the defect/fault when you purchased the item, but simply that the item has not broken due to your use. The right of complaint therefore does not cover normal wear and tear or faults that have arisen as a result of incorrect handling of the product.

In order to assess whether your complaint should be repaired, replaced, or refunded, we need a brief description of the defect and how it occurred, as well as 2-3 photos of the defect. Once we have received your email, we will process your complaint as quickly as possible, usually within 48 hours.

In order for our customer service to help you if you have received a defective or incorrect item, you must provide your order number, item number, and a detailed description of what is wrong with the item.

If you have received a defective or incorrect item that you need to return, we will cover the cost of returning the item to us.

If your item is defective, the rules of the Sale of Goods Act apply.